Likewise, we are very grateful for your constructive feedback.
Palace in vienna austria tv#
This is the last leg of our 16 day trip…we arrived here from Zurich…The property is pretty big…We got our rooms on our arrival but no information regarding the wifi service or breakfast was shared with us whn they handed us the keys…we are travelling with quite a luggage as we did Switzerland before this…but sadly there was no porter service available…we have stayed at smaller and another Radisson in Lucerne on this same trip and the hotel services were impeccable and the staff were friendly and extra helpful…we are completely disappointed with their service in Vienna…We have booked 2 rooms and sadly both the rooms A/C r not working…and there was an issue with the speaker in the bathroom that was connected to the TV….we called the reception regarding the same and waited for their technician to arrive…no one arrived for 15 mins so I stepped down and showed them a video regarding the TV problem…after that a technician arrived immediately and fixed it….he said there was an issue with the central a/c so all around the hotel the a/c’s r down….I dont think that is the issue as whn we brought it up with at the reception desk he was not aware of it and the a/c was working perfectly fine in the lobby or E level as they call it…the guy at the reception said he wud get bk to us on it and we vent recvd a call since 2 hrs now! Anyway….I dont knw wat else to expect 🙁 but I surely wudnt recommend this hotel to any1! Even tough its Radisson! We have stayed at many Radisson properties in India and abroad but sadly this was our first and hopefully the last such experience with them…ĭear guest, We would like to thank you for choosing our Radisson Blu Park Royal Palace Hotel, Vienna for your stay in Vienna.
Mit freundlichen Grüßen Barbara Hahn Guest Relation für das Team des Radisson Blu Park Royal Palace, Wien Wir würden uns freuen, wenn Sie uns noch einmal die Chance geben, Sie wieder von unseren tatsächlichen Qualitäten zu überzeugen.
Wir möchten uns nochmals für die Ihnen entstandenen Unannehmlichkeiten entschuldigen, verstehen aber gleichzeitig, wenn Sie unsere Entschuldigung nicht annehmen möchten. Selbstverständlich nehmen wir Ihr Feedback zu unserem nächsten Quality Meeting mit, damit wir auf die Kritikpunkte eingehen können. Das entspricht natürlich nicht unserem Servicestandard und wir sind von unseren Leistungen enttäuscht. Wir möchten uns auch für die Sauberkeit und Unvollständigkeit des Zimmers entschuldigen. Wir bedauern sehr, dass Sie unser Personal als unfreundlich und überfordert empfunden haben. Natürlich können wir Ihren Frust verstehen, aber unsere Mitarbeiter haben versucht, so schnell wie möglich zu reagieren. In Zeiten, in denen alles digital verwaltet wird, ist ein Serverausfall leider ein Ärgernis, das sich durch das ganze Haus zieht. Leider hatten wir zum Zeitpunkt Ihres Aufenthalts ein Serverproblem. Wir bedauern sehr, dass Ihr Aufenthalt nicht zu Ihrer Zufriedenheit war und entschuldigen uns aufrichtig dafür. Lieber Gast, Vielen Dank, dass wir Sie als unseren geschätzten Gast begrüßen dürfen und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. There are similar hotels in Vienna without these issues, and with walking distance to the city centre.…
You can spend your hard earned money elsewhere. The quality of the services and politeness of some of the staff has dramatically fallen over the last few years in this hotel. We were returning guests for years, we spent few days here several times a year. The staff in general was not too friendly, excepting some of them. On the last day there was no housekeeping at all, and on the previous days they didn’t refill the mini bar and the coffee pods. In the restaurant they didn’t know about this deal, of course.
Palace in vienna austria free#
After many attempts of complaining, a couple of days later, a manager moved us to a bigger but noisy room with very slow or no WiFi at all at times, and offered us some free dinners. The staff was unpolite and unhelpful, and telling us a lot of lies about this issue and about the room. When arrived they didn’t find our booking and gave us a normal class room.
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